About
The McCarran At Your Service (MAYS) program was developed to enhance the quality of customer service at McCarran International Airport. The McCarran Family, including the Clark County Department of Aviation, airlines, concessionaires, tenants, and federal partners, collaborated to create the MAYS program with the mission to deliver a customer experience that makes visitors want to return with their family and friends, and a vision to become a global leader in airport hospitality.
CORE VALUES:
Collaboration
- People are our primary asset
- We value dedication, skills, and personalities
- We work together as the McCarran Family
- We collaborate to achieve common goals
Hospitality
- We welcome you to our home
- We greet those we serve and exude friendly and positive attitudes
- We are here to serve passengers, customers, and each other
Safety & Security
- We are vigilant in protecting passengers, employees and all other customers
- Remember to be watchful, communicate, and work together
Commitment
- We are passionate about our roles and responsibilities
- We strive to exceed expectations
- You can count on us
- We deliver in a timely manner
Innovation
- We are creative and forward-thinking
- We desire to be “the first”